Delivery

CHRISTMAS DELIVERY

For delivery before Christmas please ensure you order before 1pm on Wednesday 21st December. All orders placed after this time will not be dispatched until 29th December at 1pm for delivery on 30th December.

Delivery

The shopping basket will automatically work out the correct postage for your order based on the combined weight of the items you have added to the basket and your delivery address. Any available options for delivery will then appear in the delivery drop down menu starting from £2.95+VAT. 

We aim to dispatch all orders that are in stock within 1 business day and any orders placed before 1pm Monday-Friday on a courier delivery service, the same day. If you need your order to arrive on the next working day, please ensure you place your order by 1pm Monday - Friday and choose a next working day courier delivery service as the courier collects from us daily at this time. If you miss the courier collection, then your order will not be sent until the following working day. If we are unable to dispatch your order due to unforseen circumstances such as a stock error, we will email you to advise you of the delay and give you the option of cancelling your order. If no one is at home when delivery is attempted the driver may check to see if a neighbour is at home and leave the parcel with them. If you leave a signed note explaining that the order can be left in a specific location, the driver can take this away and the goods can be left where you choose, however this is done at your own risk. If this is not possible they will leave a calling card and either attempt re-delivery the following working day or ask you to collect from your local depot. Clear details of this will be on the card that will be left by your driver. If the delivery address you've provided us with is incorrect or it refuses delivery of the goods or if you do not respond to the card left by the driver after two attempts, your order will be returned to us and we will be charged for the return service by our courier which we must pass on to you. We will then cancel your order and refund your payment method deducting the original cost of delivery + £10 to cover the return costs. If you have received an "Order Complete" status email from us then your order has been dispatched. If you have chosen a courier delivery service, we will send you the tracking number via email so that you can track your order and if needed, contact the courier to check the delivery. Although we send out all courier orders on a next day delivery service, it is not guaranteed that you will receive your order on the next working day. Please allow at least 2 working days for delivery. We cannot be held responsible for delays due to circumstances beyond our control such as strike action or weather conditions. We highly recommend using an express courier delivery option to minimise any chances of a delay with your order. If you choose an economy delivery service then your order will be dispatched via Royal Mail and the estimated timescales quoted are not guaranteed in anyway so you must allow at least 15 working days days from the date of posting before contacting us if you haven't received your order. Only then can we investigate and resend your order. If you provide us with an incorrect delivery address and your goods are signed for by another party, we cannot be held responsible for any loss you incur as a result. Once your order has left us, we cannot be responisible for delays or damages that occur as a result of the Courier however if your order does arrive damaged please refuse delivery or mark the courier's sheet as "damaged on arrival" if you do sign for it. If you'd like to make a claim for the damages please email us at info@photomountsuk.co.uk with details of the damage along with images to support the claim and we may be able to resend your order. Note: We currently ship to the UK, EU and USA. If you live outside this area please contact us with your location and we will look into adding it to the website. 

We offer the following delivery options. Some or all of these may be available depending on the weight of the items you are purchasing and your delivery destination. Please read the details of each service carefully before deciding which one you would like to use

Free Delivery - Available on all orders over the value of £250 and being delivered to mainland UK. Order will be sent via courier and is estimated to take 3-4 working days. All other courier delivery services will take priority over the free delivery service. Delivery estimate is not guanateed.

Economy - Sent via Royal Mail 2nd class. Estimated to take 5-7 working days. Delivery estimate is not guaranteed. If you choose this service you must allow at least 15 working days for delivery before contacting us if you haven't received your order.

UPS Standard - We aim to dispatch the same day if ordered before 1pm Monday-Friday. Estimated to take 1-2 working days from dispatch. Delivery estimate is not guaranteed. You will receive a tracking number via email so that you can track the progress of your order

UPS Express Saver - We aim to dispatch the same day if ordered before 1pm Monday-Friday. Guaranteed to arrive before 12pm the next working day after dispatch or we will refund the difference between the express and standard courier services. You will receive a tracking number via email so that you can track the progress of your order

UPS Express - We aim to dispatch the same day if ordered before 1pm Monday-Friday. Guaranteed to arrive before 10:30am the next working day after dispatch or we will refund the difference between the express and standard courier services. You will receive a tracking number via email so that you can track the progress of your order

UPS Express Saturday - We aim to dispatch the same day if ordered before 1pm Monday-Friday. Guaranteed to arrive before 12pm on the Saturday after dispatch or we will refund the difference between the express and standard courier services. You will receive a tracking number via email so that you can track the progress of your order

Courier Europe -  We aim to dispatch the same day if ordered before 1pm Monday-Friday. Estimated to arrive 3-4 working days after dispatch. Delivery estimate is not guaranteed. Tracking info available upon request.

 

"Photo mounts UK" uses cookies to improve its website. For more details and how to manage cookies, please see our privacy policy.

I accept cookies from this site.